COVID-19 Community Information

No visitors are permitted at care facilities, unless an exception applies. Exceptions apply in limited circumstances.

You may only visit a care facility for the following excepted reasons:

if the resident is under 18 years of age – you are a parent, guardian or temporary carer of that resident
as a nominated person under the Mental Health Act 2014
for providing essential care and support that is necessary for the resident’s immediate physical or emotional wellbeing
for providing interpreter or informal language support to enable the care team to provide care
for learning to support a resident’s care upon discharge
for providing end-of-life support to a resident of the facility (subject to visitor limits).

Despite these exceptions, you will not be allowed to visit a care facility if you:

are awaiting a COVID-19 test result (unless you are being tested in accordance with the Surveillance Testing Industry List and Requirements)
are unwell with any symptoms of COVID-19 or have a temperature of 37.5 degrees Celsius or higher, or any symptoms of a fever such as night sweats or chills
have arrived in Australia within the last 14 days, unless you have come from a green travel zone via a ‘quarantine-free flight’
have had known contact in the past 14 days with a person who was a confirmed case of COVID-19, or are self-isolating and have not yet been given clearance to exit
have visited a Tier 1 exposure site and have been advised to immediately isolate, get a COVID-19 test, and remain isolated for 14 days.
are self-isolating and have not yet been given clearance to exit
are under 16 years, except if your presence is for the purpose of providing end of life support for a resident and:
- you are a child, grandchild, sibling, or have a kinship relation to the resident; or
- you are a child or dependant of a permitted visitor and the visitor cannot access alternative care arrangements; or
- you have permission from the hospital and the Chief Health Officer.